Friday, June 29, 2018
My husband and I took our nephew here for a nice summer day adventure. None of us had ever been in a cavern before so we were super excited! We signed in and paid for the tour at noon and were told to come back at 12:15 because that's when the next tour would start. So we headed down to the beautiful creek to hang out while we waited. I sat by the entrance keeping an eye on the time while my husband and nephew went down the river a little ways to explore and kill time. It was 12:08 when I see a man riding a lawn mower up to me. He abruptly asks where the rest of my group went and when I told them, he rudely replies with "well your tour started 5 minutes ago". I was taken aback, but then told him that they told us that our tour started at 12:15. He looked at his watch and said fine but that's in a few minutes and I told him I was aware because I was avidly looking at my watch because we didn't want to be late. Then he proceeds to ride down the river to bark the same orders at my husband and nephew. Come to find out that this was the OWNER. He made me feel extremely uncomfortable and like I was in the wrong even though I was not. After paying $50 to get all of us in, you would think that the OWNER would treat his customers with more respect.
Other than that, the front desk woman was FANTASTIC and funny. Our tour guide, Dawn was also wonderful. She was very knowledgeable about everything in the cavern. I really wanted to give this place more than 2 stars because it really is an awesome thing to experience, but the owner really did ruin this for me even before it all started. Not sure that we will ever go back.